Practice active listening and reflective questioning from "summary" of The Power of A Positive No by William Ury
Active listening involves giving the other person your full attention, not just hearing their words but also tuning into their emotions and intentions. It requires being fully present in the moment and putting aside any distractions or preconceived notions. By actively listening, you can demonstrate empathy and understanding, fostering a deeper connection with the other person. Reflective questioning is a powerful tool for clarifying the other person's thoughts and feelings. Instead of making assumptions or jumping to conclusions, you can use reflective questions to encourage the other person to express themselves more fully. This involves asking open-ended questions that prompt them to reflect on their own beliefs and motivations. By using reflective questioning, you can deepen your understanding of the other person's perspe...
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