Build trust and rapport through communication from "summary" of The Power of A Positive No by William Ury
In any negotiation or conflict resolution process, communication plays a crucial role in establishing trust and building rapport with the other party. Through effective communication, you can demonstrate your willingness to listen and understand the concerns and interests of the other party. By actively listening to their perspective, you show respect and empathy, which are essential components in creating a positive and constructive dialogue. Moreover, communication allows you to clarify your own needs, concerns, and boundaries in a clear and assertive manner. By articulating your thoughts and feelings openly and honestly, you set the foundation for a transparent and authentic exchange of ideas. This transparency helps in fostering mutual understanding and reducing the likelihood of misunderstandings or misinterpretations. Additionally, through effective communication, you can convey your intentions and objectives in...
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