Acknowledge the other party's feelings and concerns from "summary" of The Power of A Positive No by William Ury
When someone comes to you with a request or proposal, it's important to understand that they have their own feelings and concerns surrounding the issue. By acknowledging these emotions and worries, you show that you respect and value their perspective. This acknowledgment can go a long way in building trust and rapport with the other party. When you take the time to listen and validate the other person's feelings, you create a safe space for them to express themselves openly. This can help prevent misunderstandings and conflicts from escalating. By demonstrating empathy and understanding, you show that you are willing to see things from their point of view, even if you ultimately disagree with their position....
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