Always keep the customer at the center of everything you do from "summary" of The Leader's Guide to Radical Management by Stephen Denning
The essence of radical management is to focus on the customer at all times. This means understanding the customer's needs, preferences, and desires, and aligning all aspects of the organization to meet those needs. By keeping the customer at the center of everything you do, you ensure that the organization remains relevant and competitive in a rapidly changing marketplace. This concept requires a fundamental shift in mindset for many organizations. Instead of focusing solely on maximizing profits or cutting costs, leaders must prioritize delivering value to the customer. This requires empathy, creativity, and a willingness to adapt and innovate in response to customer feedback. When the ...
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