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Practice active listening and empathy with your customers from "summary" of The Greatest Salesman in the World by Og Mandino
To truly connect with your customers and understand their needs, it is imperative to practice active listening and empathy. This means not just hearing what they are saying, but truly comprehending their words and emotions. By actively listening, you are able to pick up on subtle cues and nuances that can provide valuable insights into their desires and concerns. Empathy plays a crucial role in building trust and rapport with your customers. When you empathize with them, you are showing that you genuinely care about their well-being and are invested in finding solutions to their problems. This creates a sense of connection and understanding that can strengthen your relationship with them. One key aspect of active lis...
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