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Empathy improves employee engagement and retention from "summary" of The Empathy Edge by Maria Ross
When employees feel understood and supported, they are more likely to be engaged in their work and remain loyal to their organization. Empathy plays a crucial role in building strong relationships between employers and employees. By showing empathy towards their team members, leaders can create a positive work environment where employees feel valued and appreciated. Empathy allows leaders to connect with their employees on a deeper level, understanding their needs and concerns. This leads to increased trust and collaboration within the team. Employees are more likely to be motivated and committed when they feel that their leaders care about their well-being. In turn, this lea...
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