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Effortless experiences can positively impact customer perception from "summary" of The Effortless Experience by Matthew Dixon,Nick Toman,Rick DeLisi
Effortless experiences play a critical role in shaping customer perceptions. When interactions with a company are smooth, easy, and efficient, customers are more likely to view the company positively. This positive perception can lead to increased loyalty, advocacy, and ultimately, improved business outcomes. Customers appreciate simplicity and ease when dealing with a company. They want their interactions to be straightforward and hassle-free, without having to put in extra e...
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