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Master the art of silence to encourage the other party to speak from "summary" of Never Split the Difference by Chris Voss,Tahl Raz

When you're negotiating, the power of silence is a potent tool. By staying quiet after you've asked a question, you give the other person the space and opportunity to speak. This technique works because most people feel uncomfortable with silence and will rush to fill the void. They may reveal valuable information or make concessions in an effort to break the silence and move the conversation forward. This is especially effective when dealing with difficult or confrontational individuals who may be more inclined to talk when they feel like they're in control. Silence can also be a strategic way to gather more information and gain insights into the other party's mindset. By remaining silent, you can observe their body language, tone of voice, and facial expressions, which can provide clues about their thoughts and emotions. Thi...
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    Never Split the Difference

    Chris Voss

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