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Acknowledge the emotions of the other party from "summary" of Never Split the Difference by Chris Voss,Tahl Raz
To truly connect with the other party in a negotiation, you must first acknowledge their emotions. This means going beyond simply recognizing their feelings and delving deeper into understanding why they feel the way they do. Emotions play a crucial role in decision-making, and by acknowledging and validating the other party's emotions, you can build trust and rapport, ultimately leading to a more successful negotiation. When you acknowledge the other party's emotions, you are not necessarily agreeing with them or giving in to their demands. Instead, you are showing empathy and understanding, which can help de-escalate tense situations and create a more collaborative atmosphere. By acknowledging their emotions, you are signaling that you are willing to listen and engage with them on a human level, rather than just as adversaries in a negotiation. ...
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