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Empathy is a key component of listening from "summary" of Listening for What Matters by Saul Weiner,Saul J. Weiner,Alan Schwartz

Understanding the perspective of another person requires more than just hearing their words. It involves truly listening - not just with our ears, but with our hearts and minds. Empathy is the ability to put ourselves in someone else's shoes, to feel what they are feeling, and to see the world from their point of view. When we approach listening with this empathetic mindset, we are able to connect more deeply with the speaker and understand the emotions, thoughts, and experiences behind their words. Empathy is a key component of listening because it allows us to move beyond the surface level of communication and truly engage with the person speaking. By empathizing with their feelings and experiences, we can gain a deeper understanding of their message and respond in a way that is sensitive and supportive. This kind of listening fosters trust, respect, and op...
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    Listening for What Matters

    Saul Weiner

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