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Emotionally intelligent individuals are better at handling difficult situations at work from "summary" of Inteligencia emocional en el trabajo by Daniel Goleman,Cary Cherniss
Emotionally intelligent individuals possess a set of skills that enable them to navigate challenging situations in the workplace with ease. These individuals are adept at recognizing and managing their own emotions, as well as understanding the emotions of others. This heightened awareness allows them to respond to difficult situations in a calm, rational manner, rather than reacting impulsively or defensively. One key aspect of emotional intelligence is self-regulation. Individuals who are emotionally intelligent are able to control their impulses and manage their emotions effectively. This self-control allows them to think clearly and make sound decisions, even in the face of adversity. By remaining composed and level-headed, emotionally intelligent individuals can approach difficult situations with a sense of perspective and objectivity. Furthermore, emotionally intelligent individuals excel in social awareness. They...
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