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Responding with empathy requires active listening from "summary" of I Hear You by Michael S. Sorensen

To respond with empathy, it is crucial that we engage in active listening. Active listening is not merely hearing the words being spoken, but rather fully immersing ourselves in the speaker's words, emotions, and experiences. It involves giving our full attention to the speaker, both verbally and nonverbally, and demonstrating a genuine interest in understanding their perspective. Active listening requires us to set aside our own thoughts, opinions, and distractions, and focus solely on the speaker. This means avoiding interrupting, jumping to conclusions, or formulating a response while the speaker is talking. Instead, we should listen with an open mind, seeking to understand the speaker's feelings and experiences withou...
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    I Hear You

    Michael S. Sorensen

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