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Effective communication is vital in resolving conflicts from "summary" of FRUSTRAÇÃO Como treinar suas competências emocionais para enfrentar os desafios da vida pessoal e profissional by Adriana Fóz
When we find ourselves in conflict with others, it can be tempting to avoid communication altogether. However, this approach only serves to escalate the situation further. By engaging in effective communication, we can work towards resolving conflicts in a productive manner. Effective communication involves actively listening to the other party, seeking to understand their perspective, and expressing our own thoughts and feelings in a clear and respectful manner. This open and honest exchange of ideas can help to bridge the gap between conflicting parties and find common ground. ...
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