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Building trust is crucial in active listening from "summary" of Escuta Ativa by Lilly De Sisto
Trust is the foundation of any meaningful interaction. When it comes to active listening, building trust is even more crucial. Without trust, the speaker may not feel comfortable sharing their thoughts and feelings. They may hold back or even lie, which can hinder the effectiveness of the communication process. Trust allows the speaker to be vulnerable and authentic, which is essential for active listening to occur. Trust is established through various means. One way is to demonstrate empathy towards the speaker. Empathy involves putting yourself in the speaker's shoes and trying to understand their perspective. This he...
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