Conflict resolution skills are necessary in social and human services from "summary" of English Communication for Social and Human Services by Mary Ellen Toffle
Conflict resolution skills play a crucial role in the field of social and human services. When working with individuals in need, conflicts are bound to arise due to differing opinions, values, and perspectives. These conflicts can hinder progress and prevent effective communication and collaboration. Therefore, having the ability to resolve conflicts in a peaceful and constructive manner is essential for professionals in this field. One reason conflict resolution skills are necessary in social and human services is that they help maintain positive relationships with clients. When conflicts are not addressed or resolved effectively, they can lead to resentment, anger, and mistrust between the service provider and the client. This can have a negative impact on the quality of care and support provided, ultimately affectin...
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