Empathy helps in understanding others' perspectives from "summary" of Effective Communication Skills by Angelina Zork
Understanding others' perspectives is a crucial aspect of effective communication. When we put ourselves in someone else's shoes, we are able to see things from their point of view. This is where empathy plays a significant role. Empathy allows us to connect with others on a deeper level by understanding their feelings, thoughts, and experiences. It enables us to appreciate the unique circumstances that shape their perspectives. By being empathetic, we demonstrate genuine concern and interest in understanding where the other person is coming from. When we approach con...
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