Acknowledging emotions improves communication from "summary" of Effective Communication by Keith Coleman
When we engage in communication with others, it is important to recognize and acknowledge the emotions that are present. Emotions play a significant role in how we interpret and respond to the messages we receive. By acknowledging these emotions, we demonstrate empathy and understanding, which can help to improve the overall quality of our communication. When we ignore or dismiss the emotions of others, it can lead to misunderstandings and conflict. People may feel invalidated or unheard, causing them to become defensive or shut down. On the other hand, when we take the time to acknowledge the emotions of others, it can help to create a sense of trust and openness in the conversation. Acknowled...
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