Show empathy and understanding towards your clients from "summary" of Eat Their Lunch by Anthony Iannarino
To win clients over, you must show them that you understand their challenges and empathize with their situation. This means taking the time to truly listen to their needs and concerns, and demonstrating that you are there to help them find solutions that will benefit them. Empathy is not just about saying the right words; it's about really putting yourself in your client's shoes and seeing things from their perspective. This requires you to be patient, attentive, and open-minded, even when faced with difficult or dema...
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