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Use "I" statements to express feelings without blame from "summary" of Crucial Conversations by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
When engaging in crucial conversations, it is essential to express your feelings without blaming others. One effective way to do this is by using "I" statements to clearly convey your emotions without assigning fault. By focusing on your own feelings and experiences, you can avoid escalating the situation and maintain open communication with the other person."I" statements allow you to take ownership of your emotions and express them in a non-confrontational manner. For example, instead of saying, "You always make me feel frustrated," you can say, "I feel frustrated when this situation occurs." This subtle shift in language helps to create a more collaborative and understanding environment for both parties involved in the conversation. When using "I" statements, it is important to be speci...
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