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Recognize when conversations become crucial and adapt accordingly from "summary" of Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
In high-stakes situations, it is essential to be able to identify when a conversation has become crucial. Crucial conversations are those in which the stakes are high, opinions vary, and emotions run strong. When this occurs, it is crucial to adapt your approach accordingly to ensure that the conversation remains productive and respectful. Recognizing when a conversation has become crucial is the first step in effectively managing it. Signs that a conversation has become crucial include a shift in emotions, a change in behavior, or a breakdown in communication. When you notice these signs, it is important to take a step back and assess the situation before proceeding...
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