Summary of Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition is a practical guide to having difficult conversations. It offers readers strategies and tools to help them stay focused and engaged when talking about sensitive topics. The book is based on the idea that when emotions run high, people often talk at each other instead of to each other. It provides readers with techniques to help them stay on track, stay in control and be able to express themselves effectively. The authors also provide techniques to help people resolve disagreements and make decisions without damaging relationships. The book also offers advice on how to prepare for crucial conversations, how to manage emotions, and how to handle high-stakes conversations.