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Be willing to apologize and make amends when necessary from "summary" of Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
When you realize you've made a mistake or hurt someone, it's crucial to take responsibility for your actions. This means being willing to apologize and make amends when necessary. Apologizing is not a sign of weakness, but rather a sign of strength and respect for the other person. It shows that you are mature enough to admit when you are wrong and care enough to make things right. Apologizing can help repair relationships, build trust, and create a positive environment for communication. By acknowledging your mistakes and expressing genuine remorse, you are showing that you value the relationship and are willing to work through any conflicts that may arise. This can help prevent misunderstandings from escalating and potentially damaging the relationship further. Making amends is another important ...
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