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Apologize sincerely when necessary to repair damaged relationships from "summary" of Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
When relationships are strained or damaged, a sincere apology can work wonders in repairing the connection. It's important to understand that apologizing is not just about saying the words, but about truly meaning them. Your sincerity will have a significant impact on whether the other person accepts your apology and begins to rebuild trust with you. Apologizing sincerely requires humility and the ability to acknowledge your mistakes or wrongdoings. It involves taking responsibility for your actions and showing genuine remorse for any harm you may have caused. By demonstrating that you recognize the impact of your behavior on the other person, you are more likely to elicit empathy and understanding from them. It's crucial to avoid making excuse...
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