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Seek first to understand, then to be understood from "summary" of Crucial Conversations by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
To truly understand the concept of seeking first to understand before trying to be understood, we must first acknowledge the importance of active listening in any crucial conversation. Active listening involves not just hearing the words being spoken, but also understanding the underlying emotions, intentions, and beliefs behind those words. This requires us to set aside our own assumptions, judgments, and preconceived notions, and instead, focus wholeheartedly on the speaker and their perspective. When we make a conscious effort to listen actively, we create a safe space for the other person to express themselves openly and honestly. This, in turn, fosters trust and mutual respect in the c...
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