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Avoid making assumptions or jumping to conclusions from "summary" of Crucial Conversations by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
When engaging in crucial conversations, it is essential to resist the urge to jump to conclusions or make assumptions. Assuming we know the thoughts, feelings, or intentions of others can lead us down a path of misunderstanding and conflict. Instead, it is crucial to approach conversations with an open mind and a willingness to seek clarity. One common pitfall in communication is the tendency to fill in the gaps in our understanding with our own assumptions. This can happen when we misinterpret nonverbal cues or make assumptions based on past experiences. However, these assumptions are often inaccurate and can lead to miscommu...
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