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Acknowledge and validate others' feelings in communication from "summary" of 21 Days of Effective Communication by Ian Tuhovsky
When communicating with others, it is important to show empathy and understanding towards their feelings. This means acknowledging and validating the emotions that they are experiencing. By doing so, you are showing the other person that you are listening and that you care about how they are feeling. Acknowledging someone's feelings involves simply recognizing the emotions that they are expressing. This can be done by using phrases such as "I can see that you are feeling frustrated" or "It sounds like you are really happy about this news." By acknowledging the other person's feelings, you are letting them know that you are paying attention to their emotions and that you are trying to understand where they are coming from. Validation takes this a step further by affirming the legitimacy of the other person's emotions. This can be done by saying things like "It is completely understandable ...
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