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Avoid escalating conflicts by staying calm and collected from "summary" of Crucial Conversations by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
When emotions run high during a crucial conversation, it is easy for conflicts to escalate rapidly. In such moments, it is crucial to maintain a sense of calm and collectedness. This is because our emotional state can greatly impact the direction a conversation takes. When we remain composed, we are better able to think clearly and respond thoughtfully rather than react impulsively. Staying calm in the face of conflict is not about suppressing emotions or pretending that everything is fine. It is about acknowledging our emotions and choosing how to act on them. By taking a step back and assessing the situation from a more rational perspective, we can prevent ourselves from saying or doing things that we might regret later. One way to stay calm during a crucial conversation is to focus on the bigger picture. Remind yourself of the ultimate goal of...
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