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Use "I" statements to take ownership of your feelings from "summary" of Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler

When you use "I" statements, you are taking ownership of your feelings. This means expressing your emotions and thoughts in a way that clearly communicates your perspective without blaming or accusing others. By using "I" statements, you are acknowledging your role in the situation and avoiding defensiveness or aggression. This approach allows for open and honest communication, fostering understanding and connection between individuals. When you say "I feel upset when you raise your voice at me", you are expressing your emotions without placing blame on the other person. This helps to create a safe space for dialogue and encourages the other person to listen and respond empathetically. By taking ownership of your feelings, you are promoting mutual respect and understanding in the conversation. Using "I" statements also helps to prevent misunderstandings and miscommunication. When you clearly articulate your emotions and thoughts, there is less room for confusion or misinterpretation. This can lead to more effective problem-solving and conflict resolution, as both parties are able to express themselves openly and honestly. Furthermore, taking ownership of your feelings through "I" statements demonstrates emotional intelligence and maturity. It shows that you are self-aware and able to communicate your needs and boundaries in a respectful manner. This can lead to healthier and more fulfilling relationships, both personally and professionally.
  1. Using "I" statements to take ownership of your feelings is a powerful communication tool that promotes understanding, empathy, and mutual respect. By expressing yourself in a clear and non-accusatory manner, you can create a positive and constructive dialogue that leads to meaningful connections and resolutions.
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Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior

Kerry Patterson

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