Set clear expectations for future behavior from "summary" of Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
To ensure a successful confrontation, it is crucial to establish clear expectations for future behavior. This step is essential because it sets the tone for how the individual should act moving forward and provides a guideline for what is acceptable and unacceptable. By clearly outlining expectations, you are giving the other person a roadmap for how they should behave in similar situations in the future. When setting expectations, it is important to be specific and concrete. Vague or ambiguous guidelines can lead to confusion and misunderstanding, making it difficult for the individual to know exactly what is expected of them. By providing clear and detailed instructions, you are eliminating any room for misinterpretation and ensuring that everyone is on the same page. In addition to being specific, e...
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