Follow up on agreements made during the confrontation from "summary" of Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
After a confrontation has taken place and agreements have been made, it is crucial to follow up on those agreements to ensure that they are being upheld. This step is often overlooked or ignored, but it is essential for maintaining accountability and trust in the relationship. Following up on agreements shows that you take the commitments seriously and expect the other party to do the same. It also provides an opportunity to address any issues that may have arisen since the confrontation and to make any necessary adjustments to the agreements. When following up on agreements, it is important to do so in a timely manner. This shows that you are committed to the process and that you value the relationship enough to follow through. It also allows for any issues to be addressed before they escalate into bigger problems. During the follow-up process, it is important to keep the lines of communication open and to be willing to listen to feedback from the other party. This helps to build trust and ensures that both parties are on the same page moving forward. It also allows for any misunderstandings or miscommunications to be cleared up quickly.- Following up on agreements made during a confrontation is an essential step in the process of resolving conflicts and maintaining healthy relationships. It shows that you are committed to the process and that you value the relationship enough to ensure that agreements are upheld. By following up in a timely manner, keeping communication open, and being willing to listen, you can ensure that the confrontation leads to positive outcomes and strengthens the relationship.
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