Focus on facts and avoid assumptions from "summary" of Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler,David Maxfield
When dealing with crucial accountability situations, it is essential to focus on facts rather than assumptions. Assumptions can lead to misunderstandings, miscommunication, and conflict. By grounding our conversations in facts, we can avoid jumping to conclusions and making unfounded accusations. Focusing on facts means gathering concrete evidence to support our claims and assertions. This evidence can come in the form of emails, text messages, witness statements, or any other tangible proof. By relying on facts, we can make our arguments more compelling and persuasive. Avoiding assumptions requires us to set aside our preconceived notions and biases. We must approach the situation with an open mind and be willing to listen to all sides of the story. By suspending judgment and seeking to understand the facts objecti...
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