Summary of Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition is a powerful book which gives readers the tools necessary to effectively handle tough conversations and confrontations. Written by authors Grenny, McMillan, and Patterson, it is intended to help readers foster trust and accountability in difficult situations. It offers direct, practical advice on how to hold others accountable, turn around conversations, and resolve all manner of issues. The second edition is updated with the latest research on communication and is designed to teach readers how to tackle personal and professional conflicts in a respectful, clear, and consistent manner.