Discuss bad behavior directly and respectfully from "summary" of Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler,David Maxfield
When addressing bad behavior, it is essential to have a direct and respectful conversation with the person involved. This means speaking honestly and openly about the behavior that is causing concern, without beating around the bush or sugarcoating the issue. By being direct, you can ensure that there is no ambiguity about what behavior needs to change and why it is problematic. However, being direct does not mean being confrontational or aggressive. It is crucial to approach the conversation with respect and empathy, acknowledging the other person's perspective and feelings. This can help create a safe and non-threatening environment for the discussion, increasing the likelihood of a positive outcome. One way to maintain respect during the ...
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