Accountability is crucial for resolving conflicts from "summary" of Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler,David Maxfield
When conflicts arise, it is essential to hold individuals accountable for their actions in order to effectively resolve the situation. Accountability plays a crucial role in ensuring that all parties involved take responsibility for their behavior and work towards finding a solution. Without accountability, conflicts can escalate and lead to further misunderstandings and tension. By holding individuals accountable, it becomes clear that there are consequences for violating expectations, breaking commitments, or engaging in bad behavior. This accountability serves as a powerful motivator for individuals to address the issues at hand and work towards a resolution. It creates a sense of urgency and importance in resolving conflicts, as individuals understand that their actions have repercussions. ...
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