Conflict resolution is a key aspect of effective communication from "summary" of Contextual Communication Organization & Training by Diane M. Hoffmann
Conflict resolution plays a crucial role in effective communication within organizational settings. When conflicts arise, they have the potential to disrupt productivity, create tension among team members, and hinder the achievement of organizational goals. Therefore, the ability to resolve conflicts promptly and effectively is essential for maintaining a positive work environment and ensuring the smooth functioning of the organization. Communication is often at the heart of conflicts within organizations. Misunderstandings, misinterpretations, and poor communication can all contribute to the escalation of conflicts. By addressing communication breakdowns and improving the way individuals interact with one another, organizations can prevent conflicts from arising or resolve them before they intensify. Effective conflict resolution requires individuals to have strong communication skills. This includes the ability to listen actively, express thoughts and feelings clearly, and engage in open and ho...
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