Conflict management skills are essential in organizations from "summary" of Contextual Communication Organization & Training by Diane M. Hoffmann
Conflict management skills play a crucial role in the functioning of organizations. When individuals from diverse backgrounds come together in a workplace setting, conflicts are bound to arise. These conflicts can stem from differences in opinions, values, or even work styles. Without the necessary skills to manage these conflicts effectively, they can escalate and negatively impact the overall productivity and atmosphere within the organization. One key aspect of conflict management skills is the ability to communicate effectively. Being able to express one's thoughts and feelings in a clear and respectful manner can help prevent misunderstandings and potential conflicts from escalating. Additionally, active listening skills are essential in conflict management. By truly listening to the perspectives of others, individuals can gain a better understand...
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