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Conflict resolution requires effective communication from "summary" of A tecnica da comunicação humana by Jose Roberto Whitaker Penteado
Effective communication is a fundamental element in the process of conflict resolution. When individuals engage in a conflict, emotions run high and rational thinking may be clouded. In these situations, the ability to communicate effectively becomes essential in order to reach a resolution that satisfies all parties involved. Communication is not just about speaking and expressing one's own point of view; it also involves active listening and understanding the perspectives of others. By engaging in open and honest dialogue, individuals can clarify misunderstandings, identify underlying issues, and work towards finding common ground. This process requires empathy, patience, and a willingness to compromise. In the context of conflict resolution, communication serves as a bridge that connects individuals and helps them navigate through their differences. It enables them to express their needs and concerns, as well as to listen to the needs and concerns of others. Through effective communication, conflicts can be de-escalated, tensions can be eased, and solutions can be found. Moreover, effective communication fosters trust and respect among individuals involved in a conflict. When people feel heard and understood, they are more likely to engage in productive dialogue and collaborate towards finding a resolution. This mutual respect paves the way for constructive problem-solving and prevents conflicts from escalating further.- Effective communication is a cornerstone of conflict resolution. It provides a framework for individuals to engage in meaningful dialogue, understand each other's perspectives, and work towards finding common ground. By honing their communication skills, individuals can navigate conflicts more effectively and reach resolutions that are satisfactory to all parties involved.
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