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Active listening builds trust from "summary" of A arte de lidar com pessoas by Jamil Albuquerque
Active listening is a fundamental skill that plays a crucial role in building trust in any relationship. When we truly listen to someone, we show them respect and value their thoughts and feelings. This act of attentively listening demonstrates our genuine interest in understanding the other person, which in turn, fosters a sense of trust and connection. By actively listening, we are able to fully engage with the speaker, giving them our undivided attention. This level of focus not only helps us grasp the message being conveyed but also allows us to pick up on non-verbal cues such as body language and tone of voice. These subtle signals often communicate more than words alone, providing us with a deeper insight into the speaker's emotions and inte...
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