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Mental models shape user understanding from "summary" of Universal Principles of Design, Revised and Updated by William Lidwell,Kritina Holden,Jill Butler
Mental models are cognitive constructs that help individuals understand how things work. These mental models are shaped by a variety of factors, including past experiences, cultural background, and personal beliefs. When it comes to user interfaces, mental models play a crucial role in how users interact with and make sense of a system. For designers, understanding the mental models that users bring to the table is essential. By aligning the design of a product or system with users' mental models, designers can create a more intuitive and user-friendly experience. This alignment can help reduce cognitive load and make it easier for users to navigate a system without getting confused or frustrated. Conversely, when a design diverges too far from users' mental models, it can lead to confusion and errors. Users may struggle to understand how to interact with the system, leading to frustration and potentially abandoning the product altogether. By designing with users' mental models in mind, designers can create a more seamless and enjoyable experience for users. In order to shape user understanding effectively, designers must first identify and understand the mental models that users are likely to bring to the table. This may involve conducting user research, performing usability testing, and gathering feedback from real users. By gaining insights into users' mental models, designers can tailor their designs to better align with users' expectations and improve overall usability.- Mental models play a critical role in shaping user understanding of a product or system. By aligning design with users' mental models, designers can create a more intuitive and user-friendly experience that resonates with users and helps them accomplish their goals more effectively.
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