Trust is based on credibility, integrity, and empathy from "summary" of The SPEED of Trust by Stephen R. Covey,Rebecca R. Merrill
Trust is the foundation of any relationship, whether personal or professional. It is what enables people to work together effectively, to communicate openly and honestly, and to achieve shared goals. Trust is not something that can be demanded or assumed; it must be earned through consistent behavior and actions that demonstrate credibility, integrity, and empathy. Credibility is the first building block of trust. It is about being reliable, competent, and consistent in our words and actions. When we are credible, others can depend on us to follow through on our commitments, to deliver results, and to act with honesty and integrity. Credibility is essential for establishing trust because it creates a sense of predictability and reliability that others can rely on. Integrity is the second pillar of trust. It is about being honest, transparent, and ethical in all that we do. When we have integrity, we do what is right, even when it is difficult or unpopular. We keep our promises, admit our mistakes, and treat others with respect and fairness. Integrity is crucial for building trust because it creates a sense of safety and security that allows relationships to flourish. Empathy is the third key element of trust. It is about understanding and caring for others, and being able to see things from their perspective. When we have empathy, we listen actively, show compassion, and consider the feelings and needs of others. Empathy is important for fostering trust because it creates a sense of connection and understanding that enables people to relate to each other on a deeper level.- Trust is built on credibility, integrity, and empathy. These three qualities are essential for establishing and maintaining trust in any relationship. When we demonstrate credibility by being reliable and competent, integrity by being honest and ethical, and empathy by showing understanding and compassion, we create a strong foundation of trust that enables us to work together effectively and achieve common goals. Trust is not something that can be taken for granted; it must be earned through consistent behavior and actions that demonstrate these key qualities.
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