Manage conflict constructively from "summary" of The Secrets of Facilitation by Michael Wilkinson
Conflict is a natural part of human interaction, and it can arise in any group setting. As a facilitator, it is important to address conflict in a constructive manner to ensure that it does not escalate and hinder progress. Managing conflict constructively involves acknowledging the conflict, understanding the root causes, and guiding the group towards a resolution. When conflict arises, it is important to address it directly and openly. Avoiding conflict or sweeping it under the rug will only allow it to fester and grow. By bringing the conflict out into the open, facilitators can create a safe space for participants to express their feelings and concerns. To effectively manage conflict, facilitators must strive to understand the underlying causes of the conflict. This requires active listening and empathy to uncover the motivations and emotions driving the conflic...
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