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Develop emotional intelligence for better communication from "summary" of O Poder Da Comunicação Eficiente by Editora Prosperar
Emotional intelligence is a crucial skill that can greatly enhance our ability to communicate effectively with others. By developing emotional intelligence, we can better understand and manage our own emotions, as well as recognize and empathize with the emotions of those around us. This heightened awareness of emotions allows us to navigate conversations with greater sensitivity and insight. When we are attuned to our emotions and the emotions of others, we are better equipped to respond thoughtfully and constructively in communication. Instead of reacting impulsively or defensively, we can pause to c...
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