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Practice active listening from "summary" of The Power of a Positive Team by Jon Gordon
Active listening is a key concept that can make a significant difference in building a positive team. It involves more than just hearing what someone is saying; it requires truly understanding and empathizing with their message. When you practice active listening, you are fully engaged in the conversation, giving your undivided attention to the speaker. This means putting away distractions, such as phones or other devices, and focusing on the person in front of you. Active listening also involves showing that you are present and attentive through your body language and verbal cues. This can include making eye contact, nodding your head, and providing verbal affirmations, such as "I see what you're saying" or "That makes sense." By doing so, you are demonstrating that you value the speaker's words and are interested in what they have to say. Furthermore, active listening requires setting aside your own thoughts and opinions in order to truly understand the perspective of the speaker. This means not interrupting or jumping to conclusions, but rather allowing the person to express themselves fully before responding. By doing so, you are creating a safe space for open communication and fostering trust within the team. When you practice active listening, you are not only improving your relationships with others but also enhancing your problem-solving and decision-making abilities. By truly understanding the needs and concerns of your team members, you are better equipped to collaborate effectively and find solutions that benefit everyone involved. In this way, active listening can help to create a more positive and productive team environment.
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