Listening involves more than just hearing words from "summary" of The Lost Art of Listening, Third Edition by Michael P. Nichols,Martha B. Straus
Listening is a complex process that goes beyond simply hearing words. It involves paying attention to not only what is being said, but also how it is being said. This includes being attuned to the speaker's tone of voice, body language, and facial expressions, which can provide important insights into their emotions and underlying meaning. When we listen, we should strive to understand the speaker's perspective and empathize with their feelings. This requires us to set aside our own assumptions and judgments, and truly put ourselves in their shoes. By doing so, we can establish a deeper connection with the speaker and create a supportive environment for open communication...
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