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Empathy leads to stronger relationships with clients and partners from "summary" of The Empathy Edge by Maria Ross
When we take the time to truly understand and connect with our clients and partners on an emotional level, we build a foundation of trust and loyalty that can withstand any challenge. Empathy allows us to see things from their perspective, to feel what they are feeling, and to respond in a way that shows we care about their well-being. This deep level of understanding fosters a sense of mutual respect and appreciation that is essential for cultivating long-lasting and meaningful relationships. By demonstrating empathy in our interactions with clients and partners, we show them that we value their thoughts, feelings, and concerns. This validation of their experiences helps to strengthen the bond between us, creating a sense of unity and solidarity that goes beyond mere transactions or business deals. W...
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