Users should not struggle to figure out how to use a product from "summary" of The Design of Everyday Things by Donald A. Norman
The goal of any well-designed product is to make the user's interaction as seamless and intuitive as possible. When users encounter a product that requires them to struggle to figure out how to use it, frustration sets in. This frustration can lead to a negative impression of the product, even if it ultimately serves its purpose. Simplicity is key in design. A product should be easy to understand and use without requiring excessive cognitive effort. It should be clear how to operate the product from the moment a user interacts with it. This clarity ensures that users can quickly grasp the purpose and functionality of the product without needing to consult a manual or seek assistance. Logical sequencing is crucial in guiding users through the steps necessary to use a product effectively. Each action should flow naturally from the previous one, leading the user through the proc...
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