Users need a good mental model of how things work from "summary" of The Design of Everyday Things by Don Norman
When people use things, they form mental models of how those things work. A mental model is a person's understanding of how something functions based on their prior knowledge and experiences. The mental model helps users predict the system's behavior and make decisions about how to interact with it. The better the mental model, the easier it is for users to operate the system effectively. Simplicity is key in creating a good mental model. The system should be designed in a way that is easy to understand and use. Complex systems can overwhelm users and make it difficult for them to develop an accurate mental model. By keeping things simple, designers can help users form a clear and coherent understanding of how the system works. Clarity and coherence are important aspects of a good mental model. Users should be able to understand how different parts of the system interact with each other and how their actions affect the system as a whole. Designers should strive to present information in a logical and organized manner, so users can easily follow along and build a cohesive mental model. Logical sequencing is crucial for helping users build an accurate mental model. Information should be presented in a way that flows naturally from one concept to the next, helping users connect the dots and form a complete understanding of the system. Transition words and phr...
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