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Build trust and rapport from "summary" of The Coaching Habit by Michael Bungay Stanier
When it comes to coaching, building trust and rapport is crucial. It is the foundation upon which all coaching relationships are built. Without trust, it is difficult for both parties to be open and honest with each other. Trust allows for vulnerability and authenticity, key components of effective coaching conversations. Rapport, on the other hand, is about establishing a connection with the person you are coaching. It is about creating a sense of familiarity and understanding that allows for a more comfortable and productive exchange. When you have trust and rapport with someone, they are more likely to be receptive to your coaching and willing to engage in the process. Building trust and rapport requires time and effort. It is not something that happens overnight. It requires active listening, empathy, and a genuine interest in the other person. It is about showing that you care and that you have their best interests at heart. Trust and rapport are built through small gestures and consistent behavior over time. To build trust and rapport, it is important to be present and fully engaged in the coaching conversation. This means putting aside distractions and focusing on the other person. It means listening without judgment and being open to their thoughts and feelings. It also means being honest and transparent in your own communication. Another key aspect of building trust and rapport is being reliable and consistent. This means following through on commitments, being punctual, and being respectful of the other person's time. It also means being consistent in your behavior and communication, so that the other person knows what to expect from you.- Building trust and rapport is about creating a safe and supportive environment for coaching conversations to take place. It is about establishing a relationship based on mutual respect and understanding. When trust and rapport are present, coaching conversations can be more effective, productive, and meaningful.
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