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Managing expectations leads to clearer communication from "summary" of The Art of People by Dave Kerpen
When we don't manage expectations, misunderstandings can easily arise. People might have different assumptions, hopes, or interpretations of a situation, leading to confusion and frustration. That's why it's crucial to be clear and upfront about what we expect from others and what they can expect from us. By setting clear expectations, we lay the foundation for effective communication. Clear communication is essential for building strong relationships. When we manage expectations, we create a shared understanding that forms the basis of our interactions. This shared understanding enables us to communicate more effectively, reducing the likelihood of misunderstandings and conflicts. It also helps us to build trust with others, as they know w...
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