Managing conflicts gracefully improves communication from "summary" of The Art of Conversation by Judy Apps
When conflicts arise in conversations, it is easy to let emotions take over and communication to break down. However, by managing conflicts gracefully, we can actually improve communication and strengthen relationships. One way to do this is by staying calm and composed during disagreements. By keeping a level head, we can approach the situation with a clear mind and better understand the other person's perspective. This allows for a more rational and respectful exchange of ideas. Another key aspect of managing conflicts gracefully is active listening. Instead of immediately jumping in to defend our own point of view, we should take the time to truly listen to what the other person is saying. This shows that we value their...
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